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Improvements for facilitators

Status: Finished


Facilitators, you make it all work. How can we help you get things done quicker and easier?
I'd like to hear your input on these questions:
____
1. How can we improve organising and running the projects?
2. Helping facilitators help eachother, how best to
share your experience with others and how to educate and stimulate more neighbours to become facilitators?
3. What is the one thing you would change on the site that would help you most?
___
Thank you so much for your time and effort in sharing your thoughts here!
Roy

Project: Nabuur redesign 2009
1268 reads
stdClass Object ( [nid] => 208132 [vid] => 208732 [type] => task_discussion [status] => 1 [created] => 1240005840 [changed] => 1240315900 [comment] => 0 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1240315900 [title] => Re: Improvements for facilitators [body] => Roy, in response to that I have to go back to my original message. In terms of actual project facilitation-I think the villages work just fine for the most part with the exception of: 1. Making a post (it looks very intimidating and way more complicated than it actually is, but scares people away). 2. The resources section-we need to be able to post resources like we used to. Not everyone should be deciding what becomes a resource. 3. Gallery-it's fine as it is, however I think it would be nicer if it could be set up into photo albums. Also, posting multiple pictures in a single post shouldnt result in all pictures being titled the same thing. 4. Shared work documents-I despise wikis. There has to be an easier way to have a shared work space. Outside of those 4 things, the major issue with the site again is seeing where you go once you log in and actually finding your way to an open task or village. The addition of the volunteer opportunities page I think has helped tremendously. I'm not so sure that the new village search is working as well. People can't seem to path their way around the site easily at all. The end goal is to get them to a particular village (project) and able to find a task that they can work on or group discussion that they can contribute to. If they can't do that-everything stops. I would recommend following a group of brand new users and noting their observations live and in person and see where they get stuck. Then do the same for more experienced users. One of the most difficult things about Nabuur in the past and even moreso now with the new site is actually finding the projects that are active. Inactive projects, or projects that are completed accomplish nothing in terms of productivity from volunteers trying to find an active village to contribute to. We've said this over and over again. If they remain visible, they need to be put in a containment area where it is VERY obvious to a user that there's nothing going on with them at the moment. Again, this is a process issue, not a design issue, however it does apply in this case because it contributes very much to how difficult it is to actually find an active/working project. Jennifer [teaser] => Roy, in response to that I have to go back to my original message. In terms of actual project facilitation-I think the villages work just fine for the most part with the exception of: 1. Making a post (it looks very intimidating and way more complicated than it actually is, but scares people away). 2. The resources section-we need to be able to post resources like we used to. Not everyone should be deciding what becomes a resource. [log] => [format] => 1 [uid] => 15524 [name] => JWells18 [picture] => [data] => a:8:{s:8:"og_email";s:1:"2";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:1;s:17:"messaging_default";s:4:"mail";s:7:"contact";i:1;s:16:"nodecomment_sort";s:1:"2";s:8:"options1";s:1:"0";s:29:"taxonomy_image_disable_images";i:0;} [path] => group/nabuurcom-website-development/project/task/discussion/re-improvements-facilitators-1 [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) [1] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 14315 ) [og_groups_both] => Array ( [14315] => NABUUR.com Website maintenance and development team ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 208132 [pid] => 208123 [hostname] => 127.0.0.1 [thread] => .00/ [mail] => [homepage] => [comment_target_nid] => 208063 [depth] => 1 )
Jennifer Wells
Re: Improvements for facilitators
Sat, 2009/04/18 - 00:04

Roy, in response to that I have to go back to my original message. In terms of actual project facilitation-I think the villages work just fine for the most part with the exception of:

1. Making a post (it looks very intimidating and way more complicated than it actually is, but scares people away).

2. The resources section-we need to be able to post resources like we used to. Not everyone should be deciding what becomes a resource.

3. Gallery-it's fine as it is, however I think it would be nicer if it could be set up into photo albums. Also, posting multiple pictures in a single post shouldnt result in all pictures being titled the same thing.

4. Shared work documents-I despise wikis. There has to be an easier way to have a shared work space.

Outside of those 4 things, the major issue with the site again is seeing where you go once you log in and actually finding your way to an open task or village. The addition of the volunteer opportunities page I think has helped tremendously. I'm not so sure that the new village search is working as well.

People can't seem to path their way around the site easily at all. The end goal is to get them to a particular village (project) and able to find a task that they can work on or group discussion that they can contribute to. If they can't do that-everything stops.

I would recommend following a group of brand new users and noting their observations live and in person and see where they get stuck. Then do the same for more experienced users.

One of the most difficult things about Nabuur in the past and even moreso now with the new site is actually finding the projects that are active. Inactive projects, or projects that are completed accomplish nothing in terms of productivity from volunteers trying to find an active village to contribute to. We've said this over and over again. If they remain visible, they need to be put in a containment area where it is VERY obvious to a user that there's nothing going on with them at the moment. Again, this is a process issue, not a design issue, however it does apply in this case because it contributes very much to how difficult it is to actually find an active/working project.

Jennifer

0
  • 60 reads
stdClass Object ( [nid] => 208311 [vid] => 208911 [type] => task_discussion [status] => 1 [created] => 1240033060 [changed] => 1240315854 [comment] => 0 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1240315854 [title] => Re: Improvements for facilitators [body] => Hi Roy, Jennifer and Mary covered most of my grievances already. The one thing I would really,really appreciate is a better Search for neighbours. It is very difficult to find an ACTIVE neighbour that matches the posted tasks. One of the reasons is the abundance of inactive neighbours (I define inactive as a person whose last login on Nabuur was more than 3 months ago, but this time frame is negotiable).The site has a option to match neighbours to tasks,but the matching process does not take in consideration if the neighbour is active or not. The result is a totally useless tool. I agree with Jeniffer that the Volunteers opportunities really helped, but I would like to to be able to "recruit" people proactively, especially if the tasks are consecutive and time sensitive. Best regards, -- -Tanja [teaser] => Hi Roy, [log] => [format] => 1 [uid] => 13593 [name] => hkapi [picture] => [data] => a:7:{s:16:"nodecomment_sort";s:1:"2";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:0;s:8:"og_email";s:1:"0";s:17:"messaging_default";s:4:"mail";s:7:"contact";i:0;s:29:"taxonomy_image_disable_images";i:0;} [path] => group/nabuurcom-website-development/project/task/discussion/re-improvements-facilitators-3 [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) [1] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 14315 ) [og_groups_both] => Array ( [14315] => NABUUR.com Website maintenance and development team ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 208311 [pid] => 208132 [hostname] => 127.0.0.1 [thread] => .00.00/ [mail] => [homepage] => [comment_target_nid] => 208063 [depth] => 2 )
hkapi
Re: Improvements for facilitators
Sat, 2009/04/18 - 07:37

Hi Roy,

Jennifer and Mary covered most of my grievances already. The one thing I would really,really appreciate is a better Search for neighbours. It is very difficult to find an ACTIVE neighbour that matches the posted tasks. One of the reasons is the abundance of inactive neighbours (I define inactive as a person whose last login on Nabuur was more than 3 months ago, but this time frame is negotiable).The site has a option to match neighbours to tasks,but the matching process does not take in consideration if the neighbour is active or not. The result is a totally useless tool. I agree with Jeniffer that the Volunteers opportunities really helped, but I would like to to be able to "recruit" people proactively, especially if the tasks are consecutive and time sensitive.

Best regards,

--
-Tanja

5
Average: 5 (1 vote)
  • 48 reads
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hkapi
Re: Improvements for facilitators
Sat, 2009/04/18 - 18:33

Hi Roy,

Three more things: I would like to be able to set up due date, task leader and contact info for the tasks in project room. Right now is difficult to have a structured project.

--
-Tanja

0
  • 44 reads
stdClass Object ( [nid] => 208083 [vid] => 208683 [type] => task_discussion [status] => 1 [created] => 1240002821 [changed] => 1240316030 [comment] => 0 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1240316030 [title] => Re: Improvements for facilitators [body] => Hi Roy- I saw your posts this morning and feel I need to be honest and admit to you that I am not very eager to have these discussions again about redesign. Many of us have put substantial time and effort into testing the existing site and providing tons of feedback over the past year about what we like and don't like about it-what's working and what isn't. Those discussions are all here and I truly hope you have access and read every word of them. Having this discussion again just feels like we're saying the same thing over and over again and it and "beating it to death." The information is there. It's hard to feel motivated about repeating myself and summarizing again. In an effort to try and remain positive, I will answer your questions: 1. How can we improve and organize running projects-I see this as completely a process issue, not a website issue. I think that topic belongs in a different discussion. 2. Helping facilitators help each other-again something that belongs in a different discussion, not about web design. The current ability to access/edit all villages works sufficiently to help someone out if ever the need be for that. 3. One thing I would change about the existing site-I'll give you two, #1 make it FASTER and #2 SIMPLIFY. I think its important to recognize that parts of the site existed prior to this current version and they work well. Other things were changed for this and they worked better before (i.e. the Resources tab). Anyway, for now, that's my thoughts. I appreciate your enthusiasm and hope it will be infectious as we move forward. Kind regards- Jennifer [teaser] => Hi Roy- [log] => [format] => 1 [uid] => 15524 [name] => JWells18 [picture] => [data] => a:8:{s:8:"og_email";s:1:"2";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:1;s:17:"messaging_default";s:4:"mail";s:7:"contact";i:1;s:16:"nodecomment_sort";s:1:"2";s:8:"options1";s:1:"0";s:29:"taxonomy_image_disable_images";i:0;} [path] => group/nabuurcom-website-development/project/task/discussion/re-improvements-facilitators [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) [1] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 14315 ) [og_groups_both] => Array ( [14315] => NABUUR.com Website maintenance and development team ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 208083 [pid] => 0 [hostname] => 127.0.0.1 [thread] => 01/ [mail] => [homepage] => [comment_target_nid] => 208063 [depth] => 0 )
Jennifer Wells
Re: Improvements for facilitators
Fri, 2009/04/17 - 23:13

Hi Roy-

I saw your posts this morning and feel I need to be honest and admit to you that I am not very eager to have these discussions again about redesign. Many of us have put substantial time and effort into testing the existing site and providing tons of feedback over the past year about what we like and don't like about it-what's working and what isn't. Those discussions are all here and I truly hope you have access and read every word of them. Having this discussion again just feels like we're saying the same thing over and over again and it and "beating it to death." The information is there. It's hard to feel motivated about repeating myself and summarizing again.

In an effort to try and remain positive, I will answer your questions:

1. How can we improve and organize running projects-I see this as completely a process issue, not a website issue. I think that topic belongs in a different discussion.

2. Helping facilitators help each other-again something that belongs in a different discussion, not about web design. The current ability to access/edit all villages works sufficiently to help someone out if ever the need be for that.

3. One thing I would change about the existing site-I'll give you two, #1 make it FASTER and #2 SIMPLIFY.

I think its important to recognize that parts of the site existed prior to this current version and they work well. Other things were changed for this and they worked better before (i.e. the Resources tab).

Anyway, for now, that's my thoughts. I appreciate your enthusiasm and hope it will be infectious as we move forward.

Kind regards-

Jennifer

0
  • 80 reads
stdClass Object ( [nid] => 208093 [vid] => 208693 [type] => task_discussion [status] => 1 [created] => 1240004403 [changed] => 1240315984 [comment] => 0 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1240315984 [title] => Re: Improvements for facilitators [body] => Hi Roy I really have to agree with Jennifer that its kind of hard to get enthusiastic about another big redesign - since I joined Nabuur in mid 2005, there have been about 4 different versions of the site, all of which have been advertised as big improvements, all of which have had big problems. I am another who has put a lot of effort into this discussion since this version of the site was launched last summer, reporting bugs and suggesting improvements, some to the site, others to the whole Nabuur process. So rather than repeating all that again, I guess I would be interested to know if you have had a chance to read that discussion, and what thoughts you have on how the site could be improved? I agree with Jennifer 100% about the site speed - at times it runs absolutely fine, but it regularly grinds to a halt and is consistently the slowest website I have ever used. Also about simplification - it has to be easy for people, especially people visiting the site for the first time, to quickly be able to find their way to village pages so that they can see what Nabuur is about. Sorry if this all sounds a little negative, its not intended to be, I think Nabuur is a great idea, and would very much like to see it working well. But I believe that the current problems go much wider than the design of the site and that the whole process needs to be looked at again. Mary [teaser] => Hi Roy I really have to agree with Jennifer that its kind of hard to get enthusiastic about another big redesign - since I joined Nabuur in mid 2005, there have been about 4 different versions of the site, all of which have been advertised as big improvements, all of which have had big problems. I am another who has put a lot of effort into this discussion since this version of the site was launched last summer, reporting bugs and suggesting improvements, some to the site, others to the whole Nabuur process. [log] => [format] => 1 [uid] => 2698 [name] => MaryS [picture] => [data] => a:8:{s:8:"og_email";s:1:"1";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:1;s:17:"messaging_default";s:4:"mail";s:7:"contact";i:0;s:16:"nodecomment_sort";s:1:"2";s:29:"taxonomy_image_disable_images";i:0;s:8:"options1";s:1:"3";} [path] => group/nabuurcom-website-development/project/task/discussion/re-improvements-facilitators-0 [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) [1] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 14315 ) [og_groups_both] => Array ( [14315] => NABUUR.com Website maintenance and development team ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 208093 [pid] => 208083 [hostname] => 127.0.0.1 [thread] => 01.00/ [mail] => [homepage] => [comment_target_nid] => 208063 [depth] => 1 )
Mary
Re: Improvements for facilitators
Fri, 2009/04/17 - 23:40

Hi Roy

I really have to agree with Jennifer that its kind of hard to get enthusiastic about another big redesign - since I joined Nabuur in mid 2005, there have been about 4 different versions of the site, all of which have been advertised as big improvements, all of which have had big problems.

I am another who has put a lot of effort into this discussion since this version of the site was launched last summer, reporting bugs and suggesting improvements, some to the site, others to the whole Nabuur process.

So rather than repeating all that again, I guess I would be interested to know if you have had a chance to read that discussion, and what thoughts you have on how the site could be improved?

I agree with Jennifer 100% about the site speed - at times it runs absolutely fine, but it regularly grinds to a halt and is consistently the slowest website I have ever used. Also about simplification - it has to be easy for people, especially people visiting the site for the first time, to quickly be able to find their way to village pages so that they can see what Nabuur is about.

Sorry if this all sounds a little negative, its not intended to be, I think Nabuur is a great idea, and would very much like to see it working well. But I believe that the current problems go much wider than the design of the site and that the whole process needs to be looked at again.

Mary

0
  • 36 reads
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Roy Scholten
Re: Improvements for facilitators
Fri, 2009/04/17 - 23:49

Thank you Jennifer. And yes, I should probably have put in the disclaimer. I have digested most of the existing feedback and I realize it maybe frustrating to see the same questions raised again.

But! I have been asked to try and get all of you involved in the design process, so I must risk some deja-vu frustration and try to get a focus on what it is that people would like to see most. Thanks again.

So, regarding your answers: the redesign is also very much about the actual processes that are in place. I will be working on a visual design but before that, I must make a good map of what it is that people are trying to get done here. Design is how things work as well, and that's the part I'm mostly interested in now.

Thanks again!
roy

0
  • 53 reads
stdClass Object ( [nid] => 208458 [vid] => 209059 [type] => task_discussion [status] => 1 [created] => 1240074583 [changed] => 1240315775 [comment] => 0 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1240315775 [title] => Re: Improvements for facilitators [body] => Hi Roy I agree with everything the others have said about the village pages, so will try not to repeat anything. I would like to be able to set the order of the tasks within a step. Also to give the steps names, as I only ever used them to logically split tasks into groups, not really to show the sequence within the project. Like Jennifer I don't like the current wikis as they are not easy to use, especially when it comes to formatting information. On the Project Room list it is not clear which are tasks, which are wikis which can cause a lot of confusion. The majority of wikis are associated with a specific task, but there is no way to link them together (I get round this by putting links into them both but that is not an ideal solution). The chat function does not work. The one on the previous site worked but was very slow. Would like to be able to have chat at village level, also between individual neighbours. Currently, to view the finished tasks in a project, you have to click on the project name. This is not at all obvious, there needs to be a button to list all tasks as there was on the old site. It should not be possible to post to a village without becoming a neighbour. Many people do this and only make a single post, maybe because you only get notifications of new posts to a village if you are a neighbour, so they don't realise things are happening (and probably struggle to find their way back to the village to check). I would like to receive notifications of new posts by email. Various Profile and Village pages suggest this should be possible, but it stopped working when we got the new site (worked fine before that). This may also hellp to increase activity on the site. Having said all that, I do not really think that it is the individual village pages that are causing most of the issues. Every site redesign has hoped to improve activity but has not done so. Mary [teaser] => Hi Roy I agree with everything the others have said about the village pages, so will try not to repeat anything. I would like to be able to set the order of the tasks within a step. Also to give the steps names, as I only ever used them to logically split tasks into groups, not really to show the sequence within the project. [log] => [format] => 1 [uid] => 2698 [name] => MaryS [picture] => [data] => a:8:{s:8:"og_email";s:1:"1";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:1;s:17:"messaging_default";s:4:"mail";s:7:"contact";i:0;s:16:"nodecomment_sort";s:1:"2";s:29:"taxonomy_image_disable_images";i:0;s:8:"options1";s:1:"3";} [path] => group/nabuurcom-website-development/project/task/discussion/re-improvements-facilitators-5 [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) [1] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 14315 ) [og_groups_both] => Array ( [14315] => NABUUR.com Website maintenance and development team ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 208458 [pid] => 0 [hostname] => 127.0.0.1 [thread] => 02/ [mail] => [homepage] => [comment_target_nid] => 208063 [depth] => 0 )
Mary
Re: Improvements for facilitators
Sat, 2009/04/18 - 19:09

Hi Roy

I agree with everything the others have said about the village pages, so will try not to repeat anything.

I would like to be able to set the order of the tasks within a step. Also to give the steps names, as I only ever used them to logically split tasks into groups, not really to show the sequence within the project.

Like Jennifer I don't like the current wikis as they are not easy to use, especially when it comes to formatting information. On the Project Room list it is not clear which are tasks, which are wikis which can cause a lot of confusion. The majority of wikis are associated with a specific task, but there is no way to link them together (I get round this by putting links into them both but that is not an ideal solution).

The chat function does not work. The one on the previous site worked but was very slow. Would like to be able to have chat at village level, also between individual neighbours.

Currently, to view the finished tasks in a project, you have to click on the project name. This is not at all obvious, there needs to be a button to list all tasks as there was on the old site.

It should not be possible to post to a village without becoming a neighbour. Many people do this and only make a single post, maybe because you only get notifications of new posts to a village if you are a neighbour, so they don't realise things are happening (and probably struggle to find their way back to the village to check).

I would like to receive notifications of new posts by email. Various Profile and Village pages suggest this should be possible, but it stopped working when we got the new site (worked fine before that). This may also hellp to increase activity on the site.

Having said all that, I do not really think that it is the individual village pages that are causing most of the issues. Every site redesign has hoped to improve activity but has not done so.

Mary

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stdClass Object ( [nid] => 208462 [vid] => 209063 [type] => task_discussion [status] => 1 [created] => 1240076269 [changed] => 1240315749 [comment] => 0 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1240315749 [title] => Nabuur is over capacity [body] => Going back to my original post-regarding site speed/access I have been getting the message "Nabuur is over capacity" all day today. I hope that this issue takes a top priority spot in terms of getting fixed. It is very annoying to put effort into making a post only to hit submit and be greeted with the message "Nabuur is over capacity." If there is a plan to move to a larger server-when is that expected to take place? Jennifer [teaser] => Going back to my original post-regarding site speed/access I have been getting the message "Nabuur is over capacity" all day today. I hope that this issue takes a top priority spot in terms of getting fixed. It is very annoying to put effort into making a post only to hit submit and be greeted with the message "Nabuur is over capacity." If there is a plan to move to a larger server-when is that expected to take place? Jennifer [log] => [format] => 1 [uid] => 15524 [name] => JWells18 [picture] => [data] => a:8:{s:8:"og_email";s:1:"2";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:1;s:17:"messaging_default";s:4:"mail";s:7:"contact";i:1;s:16:"nodecomment_sort";s:1:"2";s:8:"options1";s:1:"0";s:29:"taxonomy_image_disable_images";i:0;} [path] => group/nabuurcom-website-development/project/task/discussion/nabuur-over-capacity [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) [1] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 14315 ) [og_groups_both] => Array ( [14315] => NABUUR.com Website maintenance and development team ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 208462 [pid] => 0 [hostname] => 127.0.0.1 [thread] => 03/ [mail] => [homepage] => [comment_target_nid] => 208063 [depth] => 0 )
Jennifer Wells
Nabuur is over capacity
Sat, 2009/04/18 - 19:37

Going back to my original post-regarding site speed/access

I have been getting the message "Nabuur is over capacity" all day today. I hope that this issue takes a top priority spot in terms of getting fixed. It is very annoying to put effort into making a post only to hit submit and be greeted with the message "Nabuur is over capacity."

If there is a plan to move to a larger server-when is that expected to take place?

Jennifer

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  • 72 reads
stdClass Object ( [nid] => 210133 [vid] => 210756 [type] => task_discussion [status] => 1 [created] => 1240898001 [changed] => 1240898002 [comment] => 0 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1240898002 [title] => Exit surveys [body] => Back in 2006 I was responsible for improving the level of customers satisfaction in retail banking environment. In six months the percentage of the customers satisfied with the level of the services went from low sixties to above ninety percent. I was able to do that not by listening to the clients who were happy with the service, but by listening to the people who hated it and were ready to switch banks. What I am trying to say is that you are asking the wrong people why the site is inefficient and the retention level of new customers (neighbours) is low. We (most of the current facilitators) are dissatisfied with the performance and design of the site, but we are (I assume I speak for most of the facilitators) satisfied with the overall concept of Nabuur. However, many of the new neighbours do not have the patience or desire to stick around and work out how this cumbersome site works. But because there is no option for people to delete their Nabuur account (switch banks), the site gets stuck with ghost accounts that boost the online numbers but do not provide any value in terms of discussion or learning the answers to basic questions- why do customers (neighbours) leave? If you want to learn how to improve the site-offer the option to dissatisfied customers to delete their existing accounts and add an exit survey-with simple questions-why don't you (the neighbour, facilitator, local rep) want to stick around- is it the slow website, is it the cumbersome design, is it the local representative, is it the neighbours? Then you will have all the answers you need how the make the site better. -- -Tanja [teaser] => Back in 2006 I was responsible for improving the level of customers satisfaction in retail banking environment. In six months the percentage of the customers satisfied with the level of the services went from low sixties to above ninety percent. I was able to do that not by listening to the clients who were happy with the service, but by listening to the people who hated it and were ready to switch banks. [log] => [format] => 1 [uid] => 13593 [name] => hkapi [picture] => [data] => a:7:{s:16:"nodecomment_sort";s:1:"2";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:0;s:8:"og_email";s:1:"0";s:17:"messaging_default";s:4:"mail";s:7:"contact";i:0;s:29:"taxonomy_image_disable_images";i:0;} [path] => group/nabuurcom-website-development/project/task/discussion/exit-surveys [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) [1] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 14315 ) [og_groups_both] => Array ( [14315] => NABUUR.com Website maintenance and development team ) [og_public] => 1 [tags] => Array ( [10] => Array ( [6284] => stdClass Object ( [tid] => 6284 [vid] => 10 [name] => exit survey [description] => [weight] => 0 [language] => [trid] => 0 ) ) ) [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( [6284] => stdClass Object ( [tid] => 6284 [vid] => 10 [name] => exit survey [description] => [weight] => 0 [language] => [trid] => 0 ) ) [translation] => Array ( ) [cid] => 210133 [pid] => 208462 [hostname] => 127.0.0.1 [thread] => 03.00/ [mail] => [homepage] => [comment_target_nid] => 208063 [depth] => 1 )
hkapi
Exit surveys
Tue, 2009/04/28 - 07:53

Back in 2006 I was responsible for improving the level of customers satisfaction in retail banking environment. In six months the percentage of the customers satisfied with the level of the services went from low sixties to above ninety percent. I was able to do that not by listening to the clients who were happy with the service, but by listening to the people who hated it and were ready to switch banks.
What I am trying to say is that you are asking the wrong people why the site is inefficient and the retention level of new customers (neighbours) is low. We (most of the current facilitators) are dissatisfied with the performance and design of the site, but we are (I assume I speak for most of the facilitators) satisfied with the overall concept of Nabuur. However, many of the new neighbours do not have the patience or desire to stick around and work out how this cumbersome site works. But because there is no option for people to delete their Nabuur account (switch banks), the site gets stuck with ghost accounts that boost the online numbers but do not provide any value in terms of discussion or learning the answers to basic questions- why do customers (neighbours) leave?
If you want to learn how to improve the site-offer the option to dissatisfied customers to delete their existing accounts and add an exit survey-with simple questions-why don't you (the neighbour, facilitator, local rep) want to stick around- is it the slow website, is it the cumbersome design, is it the local representative, is it the neighbours? Then you will have all the answers you need how the make the site better.

--
-Tanja

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  • 103 reads
stdClass Object ( [nid] => 210145 [vid] => 210768 [type] => task_discussion [status] => 1 [created] => 1240905252 [changed] => 1240905252 [comment] => 0 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1240905252 [title] => Re: Exit surveys [body] => The exit survey is an excellent suggestion, thanks for that. It's exactly for input like this that I *do* ask the current facilitators about their use of the site :) Thanks again. [teaser] => The exit survey is an excellent suggestion, thanks for that. It's exactly for input like this that I *do* ask the current facilitators about their use of the site :) Thanks again. [log] => [format] => 1 [uid] => 26755 [name] => Roy Scholten [picture] => [data] => a:13:{s:2:"op";s:18:"Create new account";s:6:"submit";s:18:"Create new account";s:7:"form_id";s:13:"user_register";s:16:"captcha_solution";b:1;s:13:"captcha_token";s:32:"ef9e8f56b5f98e2385f0bd63ad7ddfc0";s:14:"validationdata";a:4:{s:7:"form_id";s:13:"user_register";s:10:"preprocess";b:1;s:6:"module";s:9:"recaptcha";s:4:"type";s:9:"reCAPTCHA";}s:7:"contact";i:0;s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:0;s:16:"nodecomment_sort";s:1:"1";s:17:"messaging_default";s:4:"mail";s:29:"taxonomy_image_disable_images";i:0;s:8:"og_email";s:1:"2";} [path] => group/nabuurcom-website-development/project/task/discussion/re-exit-surveys [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) [1] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 14315 ) [og_groups_both] => Array ( [14315] => NABUUR.com Website maintenance and development team ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 210145 [pid] => 210133 [hostname] => 127.0.0.1 [thread] => 03.00.00/ [mail] => [homepage] => [comment_target_nid] => 208063 [depth] => 2 )
Roy Scholten
Re: Exit surveys
Tue, 2009/04/28 - 09:54

The exit survey is an excellent suggestion, thanks for that. It's exactly for input like this that I *do* ask the current facilitators about their use of the site :) Thanks again.

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stdClass Object ( [nid] => 212285 [vid] => 212978 [type] => task_discussion [status] => 1 [created] => 1242221192 [changed] => 1242221193 [comment] => 0 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1242221193 [title] => Reviewing the overall process? [body] => Hi Roy In mid-April you wrote that as well as site design you were also going to be looking at overall Nabuur processes. Please can you explain how far this review is going to go? I mean, is it all stuff related to the site or are you also going to look at the wider issues of inactive villages, new villages, lack of central staff support to villages etc? I could give many many examples of these, but as you have already read the other threads under this Group, you will have a clear idea of the issues that have been raised by many volunteers, not just me. Mary [teaser] => Hi Roy In mid-April you wrote that as well as site design you were also going to be looking at overall Nabuur processes. Please can you explain how far this review is going to go? I mean, is it all stuff related to the site or are you also going to look at the wider issues of inactive villages, new villages, lack of central staff support to villages etc? I could give many many examples of these, but as you have already read the other threads under this Group, you will have a clear idea of the issues that have been raised by many volunteers, not just me. Mary [log] => [format] => 1 [uid] => 2698 [name] => MaryS [picture] => [data] => a:8:{s:8:"og_email";s:1:"1";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:1;s:17:"messaging_default";s:4:"mail";s:7:"contact";i:0;s:16:"nodecomment_sort";s:1:"2";s:29:"taxonomy_image_disable_images";i:0;s:8:"options1";s:1:"3";} [path] => group/nabuurcom-website-development/project/task/discussion/reviewing-overall-process [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) [1] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 14315 ) [og_groups_both] => Array ( [14315] => NABUUR.com Website maintenance and development team ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 212285 [pid] => 0 [hostname] => 127.0.0.1 [thread] => 04/ [mail] => [homepage] => [comment_target_nid] => 208063 [depth] => 0 )
Mary
Reviewing the overall process?
Wed, 2009/05/13 - 15:26

Hi Roy

In mid-April you wrote that as well as site design you were also going to be looking at overall Nabuur processes. Please can you explain how far this review is going to go?

I mean, is it all stuff related to the site or are you also going to look at the wider issues of inactive villages, new villages, lack of central staff support to villages etc?

I could give many many examples of these, but as you have already read the other threads under this Group, you will have a clear idea of the issues that have been raised by many volunteers, not just me.

Mary

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Average: 5 (1 vote)
  • 137 reads
stdClass Object ( [nid] => 212367 [vid] => 213061 [type] => task_discussion [status] => 1 [created] => 1242343859 [changed] => 1242343860 [comment] => 0 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1242343860 [title] => Re: Reviewing the overall process? [body] => Hi Roy- nott sure if this is in your Spec this time around however I think it would be great to have a Mobile version of nabuur available for the increasing trend in micro-volunteering. 20mins at a bus stop-mobile phone in hand, connect to Nabuur and make a post!! I do this often now but loading the current nabuur page on my mobile can take some time and i have to do a lot of scrolling. Thanks!! Carolyn [teaser] => Hi Roy- nott sure if this is in your Spec this time around however I think it would be great to have a Mobile version of nabuur available for the increasing trend in micro-volunteering. 20mins at a bus stop-mobile phone in hand, connect to Nabuur and make a post!! I do this often now but loading the current nabuur page on my mobile can take some time and i have to do a lot of scrolling. Thanks!! Carolyn [log] => [format] => 1 [uid] => 12840 [name] => carolyndv [picture] => [data] => a:7:{s:8:"og_email";s:1:"2";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:0;s:17:"messaging_default";s:4:"mail";s:7:"contact";i:0;s:16:"nodecomment_sort";s:1:"2";s:29:"taxonomy_image_disable_images";i:0;} [path] => group/nabuurcom-website-development/project/task/discussion/re-reviewing-overall-process [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) [1] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 14315 ) [og_groups_both] => Array ( [14315] => NABUUR.com Website maintenance and development team ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 212367 [pid] => 212285 [hostname] => 127.0.0.1 [thread] => 04.00/ [mail] => [homepage] => [comment_target_nid] => 208063 [depth] => 1 )
Carolyn DV
Re: Reviewing the overall process?
Fri, 2009/05/15 - 01:30

Hi Roy- nott sure if this is in your Spec this time around however I think it would be great to have a Mobile version of nabuur available for the increasing trend in micro-volunteering. 20mins at a bus stop-mobile phone in hand, connect to Nabuur and make a post!! I do this often now but loading the current nabuur page on my mobile can take some time and i have to do a lot of scrolling.
Thanks!!
Carolyn

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  • 72 reads
stdClass Object ( [nid] => 217336 [vid] => 218095 [type] => task_discussion [status] => 1 [created] => 1244544191 [changed] => 1244544192 [comment] => 0 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1244544192 [title] => Re: Reviewing the overall process? [body] => Hi Carolyn: You are absolutely right that the mobile phone channel is getting more and more important. Creating a spedific mobile version of the site is not part of the plans for now, but I'm quite sure that the redesign will take great steps towards making that possible. What are you most interested to see of the site when visiting it via mobile phone? Which parts of the site could be left out? Thanks! roy [teaser] => Hi Carolyn: You are absolutely right that the mobile phone channel is getting more and more important. Creating a spedific mobile version of the site is not part of the plans for now, but I'm quite sure that the redesign will take great steps towards making that possible. What are you most interested to see of the site when visiting it via mobile phone? Which parts of the site could be left out? Thanks! roy [log] => [format] => 1 [uid] => 26755 [name] => Roy Scholten [picture] => [data] => a:13:{s:2:"op";s:18:"Create new account";s:6:"submit";s:18:"Create new account";s:7:"form_id";s:13:"user_register";s:16:"captcha_solution";b:1;s:13:"captcha_token";s:32:"ef9e8f56b5f98e2385f0bd63ad7ddfc0";s:14:"validationdata";a:4:{s:7:"form_id";s:13:"user_register";s:10:"preprocess";b:1;s:6:"module";s:9:"recaptcha";s:4:"type";s:9:"reCAPTCHA";}s:7:"contact";i:0;s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:0;s:16:"nodecomment_sort";s:1:"1";s:17:"messaging_default";s:4:"mail";s:29:"taxonomy_image_disable_images";i:0;s:8:"og_email";s:1:"2";} [path] => group/nabuurcom-website-development/project/task/discussion/re-reviewing-overall-process-1 [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) [1] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 14315 ) [og_groups_both] => Array ( [14315] => NABUUR.com Website maintenance and development team ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 217336 [pid] => 212367 [hostname] => 127.0.0.1 [thread] => 04.00.00/ [mail] => [homepage] => [comment_target_nid] => 208063 [depth] => 2 )
Roy Scholten
Re: Reviewing the overall process?
Tue, 2009/06/09 - 12:43

Hi Carolyn: You are absolutely right that the mobile phone channel is getting more and more important. Creating a spedific mobile version of the site is not part of the plans for now, but I'm quite sure that the redesign will take great steps towards making that possible.

What are you most interested to see of the site when visiting it via mobile phone? Which parts of the site could be left out?

Thanks! roy

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  • 71 reads
stdClass Object ( [nid] => 217338 [vid] => 218097 [type] => task_discussion [status] => 1 [created] => 1244545075 [changed] => 1244545076 [comment] => 0 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1244545076 [title] => Re: Reviewing the overall process? [body] => Hi Roy good to hear that the mobile version of Nabuur is on the mid-tem lans! So when I'm at the train station and the board tells me I have 8 mins before my next train I log onto Nabuur. I would prefer to go straight to the lOGIN page rather than wait for the HOme page which currently has a video on it so takes time to load.(Also the pictures)It takes me about a min to log in. Nothing I can do about that. Then really the next thing I want to see is posts related to my villages, my INBOX, and my Friends' Posts. This way I get a snap shot of what's going on. I haven't posted via my mobile yet but will do so over this ocming week and see how it goes and report back. Thanks! [teaser] => Hi Roy good to hear that the mobile version of Nabuur is on the mid-tem lans! So when I'm at the train station and the board tells me I have 8 mins before my next train I log onto Nabuur. I would prefer to go straight to the lOGIN page rather than wait for the HOme page which currently has a video on it so takes time to load.(Also the pictures)It takes me about a min to log in. Nothing I can do about that. Then really the next thing I want to see is posts related to my villages, my INBOX, and my Friends' Posts. [log] => [format] => 1 [uid] => 12840 [name] => carolyndv [picture] => [data] => a:7:{s:8:"og_email";s:1:"2";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:0;s:17:"messaging_default";s:4:"mail";s:7:"contact";i:0;s:16:"nodecomment_sort";s:1:"2";s:29:"taxonomy_image_disable_images";i:0;} [path] => group/nabuurcom-website-development/project/task/discussion/re-reviewing-overall-process-2 [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) [1] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 14315 ) [og_groups_both] => Array ( [14315] => NABUUR.com Website maintenance and development team ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 217338 [pid] => 217336 [hostname] => 127.0.0.1 [thread] => 04.00.00.00/ [mail] => [homepage] => [comment_target_nid] => 208063 [depth] => 3 )
Carolyn DV
Re: Reviewing the overall process?
Tue, 2009/06/09 - 12:57

Hi Roy good to hear that the mobile version of Nabuur is on the mid-tem lans!
So when I'm at the train station and the board tells me I have 8 mins before my next train I log onto Nabuur. I would prefer to go straight to the lOGIN page rather than wait for the HOme page which currently has a video on it so takes time to load.(Also the pictures)It takes me about a min to log in. Nothing I can do about that.
Then really the next thing I want to see is posts related to my villages, my INBOX, and my Friends' Posts.
This way I get a snap shot of what's going on. I haven't posted via my mobile yet but will do so over this ocming week and see how it goes and report back.
Thanks!

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Roy Scholten
Re: Reviewing the overall process?
Tue, 2009/06/09 - 12:39

Hi Mary, I'm primarily working on the processes within the site itself, but your questions are definately related and play a big part in how we approach the redesign.

We're taking a step by step approach and I just posted updates on our current plans for a simpler signup process for both individual nabuur members as for the village signup. Especially for the latter it would be good to have your input there, I think it's very important we set the right expectations when signing up your village and what it means to become a local representatives.

http://www.nabuur.com/en/group/nabuurcom-website-development/project/tas...
http://www.nabuur.com/en/group/nabuurcom-website-development/project/tas...

And my apologies, I see you posted this some time ago already. Expect more regular updates from now on.

Thank you. roy

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