Define Expectations for Individual (Neighbour) Sign-up

Status: Finished
Step: 
1

One of the things we hear a lot is that some volunteers who join NABUUR aren't sure of what to expect. They're excited at first to have found a network such as this one, but their expectations may not match the reality of what NABUUR has to offer.

If NABUUR is going to cater to its members' wants and needs, and forge long standing collaborations and connections, let's it make it crystal clear from the get-go to about what they can expect from their experience here!

The aim: as part of the sign-up process, every Neighbour and Local Representative should have a clear indication of what to expect when they join NABUUR.

In this thread is where expectations for individual sign-up will be collectively defined.

Deadline: August 5th.

Background to this task here.

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Hi everyone,

It's true that networking is very important and I agree if you want to adapt the site so that it will be easier for communities/local reps to network - as long as it does not impede the work of active villages and volunteers. But I'm afraid it is not the case here.

I see Nabuur as a place where villages can find help to solve their issues, so besides networking, they need dedicated volunteers to work with them on different tasks. Adding more features to the site makes it too complicated and hard to navigate, especially for those who don’t use Internet regularly. Let's try to keep things as simple as possible - easier said than done, but something to keep in mind all the time.

The biggest problem I have seen here (many times discussed but not solved) is the problem with best practices and reinventing the wheel over and over; finding resources and finding solutions to similar problems by many villages who are not aware of each others. So if you create the site to cater to networking, I strongly believe that we should first find ways to direct LRs to places and people with similar issues, so they can learn from each others. A lot of them now are just wandering around.

To me it seems better to try to find ways to gather LRs/villages around a common issue and/or region. That will also increase their chances to connect with people who are most important for them, and then I am sure they will have no problems with networking.

Finally, I believe that you should first think of ways to solve the existing issues and how to guide people (both LRs and volunteers) that are coming, and when you solve that, start lowering barriers and let more and more people in. But you started the other way around and made people confused and frustrated...

Sonja

0
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The other subjects: - Redesign process and Testing – second half of this message - Concerns regarding NABUUR vision, networking site, catering for the 90% ‘lurkers’ – will be addressed in a separate message - Ideas about project definition for Local Reps, how to validate projects etc. – I’ll include those in the discussion about ‘Defining a project’ / ‘Running a project’ (upcoming, see also Redesign process below) - Input for the functionality of groups – saved for later use, when Groups are defined What new neighbours expect • a Nabuur website where active villages and projects are more easily found, accessed and navigated • Activity level of any village/project should be clear • If I take ownership of a task and put forth a lot of time and effort: Is my contribution going to be used? If so, how and when? • to communicate easily with neighbours, local representative and facilitators using Nabuur's chat and personal messaging system, may be even integrated skype function • to choose between "observer" and "contributor" status, and define a commitment level; • an easy to follow, comprehensive, interactive "how to" tutorial defining Nabuur's terminology and workflow; Some proposed content for the how to: Glossary: definitions of terms such as Village, project, task, neighbour, etc. Help section with: • who they can contact if they have questions and have a realistic expectation of getting a reply in a timely manner. • What do you do if you've contacted a village facilitator and never get a response back? • What if you try to contact the local representative and never get a response back? This kind of information should be kept up to date and located in a clear and easy accessible place. Not only as a help guide but also in logical places during the sign up process or as part of someone’s first steps on NABUUR. Expectations of facs: • Easily find neighbours defined by commitment level/time, which villages they visited, activity • Easily accessible help/tutorial section • move to and round my villages quickly, • chat with neighbours/LRs • find real, active (defined by their promised level of time and commitment) volunteers for tasks. • the active part needs to be relatively simple Redesign process Concerning the process, indeed you’ve been asked to comment on wireframes without seeing the overall picture. The reason is simple: Roy started the redesign with the basic functions ‘Sign up as a neighbour’ and ‘Sign up a village’. And from there the discussion indeed moved on to ‘What do new neighbours need to know’. Consider these functions that should be there at the bottom of the pyramid. We’re now moving up the pyramid, defining what needs to be in place for ‘Defining a project’ and ‘Participate in/Running a project’. I’ve collected the suggestions for the projects & project definition separately and will make sure they become part of that discussion. Testing It’s true that after the last website change a lot of bugs & change requests came up. That’s why this site will be tested more thoroughly. In short we’ve defined the following steps: - design & development of the user stories - in-house test (NABUUR staff) - face-to-face usability testing, (also) by strangers - online testing by neighbours, facilitators, local reps This series of tests is done per so called ‘user story’, testing if neighbours actually find their way clicking through the site. It also enables our team to develop parts of the site and get immediate feedback (before the whole site is ready for testing). For these testing purposes a demo site is being set up. Roy is currently working on the visuals of the first functions that Kester and Frans built. You’ll be invited to run through them as soon as it’s up and running. Of course we’ll make sure to get some Local Reps involved as well, to see if the site is easily understood by all and runs on slower connections. Pelle [teaser] => Dear all, I’ve tried to summarise what’s been said in this thread. Next to expectations of new neighbours, quite a few other subjects were discussed. I’ve gathered the expectations underneath. The other subjects: - Redesign process and Testing – second half of this message - Concerns regarding NABUUR vision, networking site, catering for the 90% ‘lurkers’ – will be addressed in a separate message [log] => [format] => 1 [uid] => 4883 [name] => pelle [picture] => [data] => a:9:{s:29:"taxonomy_image_disable_images";i:0;s:16:"nodecomment_sort";s:1:"2";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:1;s:8:"og_email";s:1:"1";s:17:"messaging_default";s:10:"privatemsg";s:7:"contact";i:1;s:14:"tinymce_status";s:4:"true";s:8:"sms_user";a:1:{i:0;N;}} [path] => group/resource-team/project/task/discussion/re-define-expectations-individual-neighbour-sign-15 [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) [1] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 208923 ) [og_groups_both] => Array ( [208923] => NABUUR Support and Resources Team ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 231090 [pid] => 0 [hostname] => 82.204.30.154 [thread] => 05/ [mail] => [homepage] => [comment_target_nid] => 225035 [depth] => 0 )

Dear all,

I’ve tried to summarise what’s been said in this thread.

Next to expectations of new neighbours, quite a few other subjects were discussed. I’ve gathered the expectations underneath. The other subjects:
- Redesign process and Testing – second half of this message
- Concerns regarding NABUUR vision, networking site, catering for the 90% ‘lurkers’ – will be addressed in a separate message
- Ideas about project definition for Local Reps, how to validate projects etc. – I’ll include those in the discussion about ‘Defining a project’ / ‘Running a project’ (upcoming, see also Redesign process below)
- Input for the functionality of groups – saved for later use, when Groups are defined

What new neighbours expect

• a Nabuur website where active villages and projects are more easily found, accessed and navigated
• Activity level of any village/project should be clear
• If I take ownership of a task and put forth a lot of time and effort: Is my contribution going to be used? If so, how and when?
• to communicate easily with neighbours, local representative and facilitators using Nabuur's chat and personal messaging system, may be even integrated skype function
• to choose between "observer" and "contributor" status, and define a commitment level;
• an easy to follow, comprehensive, interactive "how to" tutorial defining Nabuur's terminology and workflow;

Some proposed content for the how to:
Glossary: definitions of terms such as Village, project, task, neighbour, etc.

Help section with:
• who they can contact if they have questions and have a realistic expectation of getting a reply in a timely manner.
• What do you do if you've contacted a village facilitator and never get a response back?
• What if you try to contact the local representative and never get a response back?

This kind of information should be kept up to date and located in a clear and easy accessible place. Not only as a help guide but also in logical places during the sign up process or as part of someone’s first steps on NABUUR.

Expectations of facs:
• Easily find neighbours defined by commitment level/time, which villages they visited, activity
• Easily accessible help/tutorial section
• move to and round my villages quickly,
• chat with neighbours/LRs
• find real, active (defined by their promised level of time and commitment) volunteers for tasks.
• the active part needs to be relatively simple

Redesign process

Concerning the process, indeed you’ve been asked to comment on wireframes without seeing the overall picture. The reason is simple: Roy started the redesign with the basic functions ‘Sign up as a neighbour’ and ‘Sign up a village’. And from there the discussion indeed moved on to ‘What do new neighbours need to know’. Consider these functions that should be there at the bottom of the pyramid. We’re now moving up the pyramid, defining what needs to be in place for ‘Defining a project’ and ‘Participate in/Running a project’. I’ve collected the suggestions for the projects & project definition separately and will make sure they become part of that discussion.

Testing
It’s true that after the last website change a lot of bugs & change requests came up. That’s why this site will be tested more thoroughly. In short we’ve defined the following steps:
- design & development of the user stories
- in-house test (NABUUR staff)
- face-to-face usability testing, (also) by strangers
- online testing by neighbours, facilitators, local reps

This series of tests is done per so called ‘user story’, testing if neighbours actually find their way clicking through the site. It also enables our team to develop parts of the site and get immediate feedback (before the whole site is ready for testing).

For these testing purposes a demo site is being set up. Roy is currently working on the visuals of the first functions that Kester and Frans built. You’ll be invited to run through them as soon as it’s up and running. Of course we’ll make sure to get some Local Reps involved as well, to see if the site is easily understood by all and runs on slower connections.

Pelle

0
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thanks Pelle, i think you summed things up well

0
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Hi all,
I sincerely apologise for a long absence and for few hours I have been reading through all those contributions and I am glad to see a fine conclusion from Pelle. May I add to Lynley commenton the problem with the present website where she mentioned that she missed the first (old)website (I guess it was the one I started with as a facilitator of Dodo village).
That version was OK for me and since it was changed I lost interest and my LR will likely have the same reason. One aspect is navigation problem while the other is setting unrealistic timeframe for task.
Task become too many and disjointed. I complained somewhere on this site(I cannot locate the spot again) but no response and if there is a response I could not locate it. I think the new website should be as simple as the previous one. I am interested in helping those in difficulties but we need to factor into our discussion on the cost implication of voluntering. Many volunteer are likely hindered by cost but a volunteer should have considered this before going into it. So this should be spelt out for would-be volunteer to know the cost commitment before he goes into it. Cost of log in, staying on the internet for a long period for a page to open and a long wait for response which may not always be consistent with one's expectation.
If I weigh all these before signing-up perhaps it will guide me on my decision. Again I sincerely do not want to hurt anyone feelings and so I may choose to remain silent in some circumstances and as such a space could be provided for airing one's deep feelings about a situation rather than make it public.
I know with all the suggestions and your summary we may not get a perfect website but the essence of a good community is to continuosly evolve and I really appreciate all the contributions I have read so far and looking forward to new NABUUR.

Olufemi

0
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I agree with you Olufemi, and i hope you don't stay silent because I think that what you say is very important for Nabuur

0
stdClass Object ( [nid] => 234829 [vid] => 236005 [type] => task_discussion [status] => 1 [created] => 1251475839 [changed] => 1251476095 [comment] => 0 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1251476095 [title] => Re: Define Expectations for Individual (Neighbour) Sign-up [body] => Right! Thanks Olufemi for sharing your thoughts and concerns. Even though not all messages are positive comments, I do appreciate them. I'm well aware that what we're trying to do is new, and we don't get it right at once. It's the only way we can improve NABUUR: so keep the comments coming! As for making the site easier to use: that is the main purpose of the current redesign. We'll be able to show you some first screens next week. I hope you will take the time to go through them and share your feedback. Thanks so far, Pelle [teaser] => Right! Thanks Olufemi for sharing your thoughts and concerns. Even though not all messages are positive comments, I do appreciate them. I'm well aware that what we're trying to do is new, and we don't get it right at once. It's the only way we can improve NABUUR: so keep the comments coming! As for making the site easier to use: that is the main purpose of the current redesign. We'll be able to show you some first screens next week. I hope you will take the time to go through them and share your feedback. Thanks so far, Pelle [log] => [format] => 1 [uid] => 4883 [name] => pelle [picture] => [data] => a:9:{s:29:"taxonomy_image_disable_images";i:0;s:16:"nodecomment_sort";s:1:"2";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:1;s:8:"og_email";s:1:"1";s:17:"messaging_default";s:10:"privatemsg";s:7:"contact";i:1;s:14:"tinymce_status";s:4:"true";s:8:"sms_user";a:1:{i:0;N;}} [path] => group/resource-team/project/task/discussion/re-define-expectations-individual-neighbour-sign-19 [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) [1] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 208923 ) [og_groups_both] => Array ( [208923] => NABUUR Support and Resources Team ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 234829 [pid] => 233717 [hostname] => 80.101.187.209 [thread] => 05.01.00.00/ [mail] => [homepage] => [comment_target_nid] => 225035 [depth] => 3 )

Right!

Thanks Olufemi for sharing your thoughts and concerns. Even though not all messages are positive comments, I do appreciate them. I'm well aware that what we're trying to do is new, and we don't get it right at once. It's the only way we can improve NABUUR: so keep the comments coming!

As for making the site easier to use: that is the main purpose of the current redesign. We'll be able to show you some first screens next week. I hope you will take the time to go through them and share your feedback.

Thanks so far,

Pelle

0