Marketing the Internet Cafe/ Business Centre

Status: Finished
Step: 
3

The purpose of the project is to make YOFOSO's youth programmes sustainable. The ultimate goal is that the profit that is generated by the cafe can be used to support the youth programmes.
Now that the internet cafe is up and running there is a need to continually market it to the locals. How can e communicate this widely? A general poster advertising the Cafe has been developed. What other ideas do you have? Think about services that can be offerred, ideas around specials etc.

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Hi again,
This task is still open for a task owner. The job of the task owner is to form a team of volunteers ( or snatch them from another village) and together work on this task. The task owner is responsible to communicate the project with the team and our LR in Zambia.
If this sounds OK with you, please contact me directly.
Cheers:
T.J.

0
stdClass Object ( [nid] => 264739 [vid] => 267471 [type] => task_discussion [status] => 1 [created] => 1265625635 [changed] => 1265625635 [comment] => 0 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1265625635 [title] => Re: Marketing and advertising [body] => Hai Tjeerd, Am a neigbour from Garden village and I also reside in the same area I've been involved in computer training for sometime now and at the moment am not doing anything, I thought I can make my self available by introducing a new project in mulenga's internet cafe that will be Computer training using the international computer driving licence(ICDL) syllabus, Designing and hosting websites, Graphic designing, Computer repairs, Networking and general IT consultancy. this will quickly develop Mulenga's task and the internet cafe will boost. the other thing will be supplying of stationery and computer accessories. which I have done before -- Siame Benny [teaser] => Hai Tjeerd, [log] => [format] => 1 [uid] => 38448 [name] => Siame Benny [picture] => [data] => a:12:{s:8:"options1";s:1:"3";s:2:"op";s:18:"Create new account";s:6:"submit";s:18:"Create new account";s:7:"form_id";s:13:"user_register";s:16:"captcha_solution";b:1;s:13:"captcha_token";s:32:"cd731a27dd11376c33e6468fab3fc2fe";s:14:"validationdata";a:4:{s:7:"form_id";s:13:"user_register";s:10:"preprocess";b:1;s:6:"module";s:9:"recaptcha";s:4:"type";s:9:"reCAPTCHA";}s:7:"contact";i:0;s:16:"nodecomment_sort";s:1:"1";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:1;s:17:"messaging_default";s:4:"mail";} [path] => village/garden/project/task/discussion/re-marketing-and-advertising-7 [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) [1] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 82784 ) [og_groups_both] => Array ( [82784] => Garden ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 264739 [pid] => 104177 [hostname] => 217.194.145.142 [thread] => 01.00/ [mail] => [homepage] => [comment_target_nid] => 94145 [depth] => 1 )
benny

Hai Tjeerd,
Am a neigbour from Garden village and I also reside in the same area I've been involved in computer training for sometime now and at the moment am not doing anything, I thought I can make my self available by introducing a new project in mulenga's internet cafe that will be Computer training using the international computer driving licence(ICDL) syllabus, Designing and hosting websites, Graphic designing, Computer repairs, Networking and general IT consultancy. this will quickly develop Mulenga's task and the internet cafe will boost. the other thing will be supplying of stationery and computer accessories. which I have done before
--
Siame Benny

0
stdClass Object ( [nid] => 264741 [vid] => 267473 [type] => task_discussion [status] => 1 [created] => 1265625882 [changed] => 1265625882 [comment] => 0 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1265625882 [title] => Re: Marketing and advertising [body] => Hi Siam- welcome to Garden village here on Nabuur. Mulenga only logs on a couple of times a week so I'm sure he'll followup when he reads your posts. You have some interesting ideas and sounds like some experience too. Thanks for looking us up! I hope some collaboration will eventuate. Best wishes Carolyn [teaser] => Hi Siam- welcome to Garden village here on Nabuur. Mulenga only logs on a couple of times a week so I'm sure he'll followup when he reads your posts. You have some interesting ideas and sounds like some experience too. Thanks for looking us up! I hope some collaboration will eventuate. Best wishes Carolyn [log] => [format] => 1 [uid] => 12840 [name] => carolyndv [picture] => [data] => a:7:{s:8:"og_email";s:1:"2";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:0;s:17:"messaging_default";s:4:"mail";s:7:"contact";i:0;s:16:"nodecomment_sort";s:1:"2";s:29:"taxonomy_image_disable_images";i:0;} [path] => village/garden/project/task/discussion/re-marketing-and-advertising-8 [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) [1] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 82784 ) [og_groups_both] => Array ( [82784] => Garden ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 264741 [pid] => 264739 [hostname] => 124.171.1.36 [thread] => 01.00.00/ [mail] => [homepage] => [comment_target_nid] => 94145 [depth] => 2 )

Hi Siam- welcome to Garden village here on Nabuur. Mulenga only logs on a couple of times a week so I'm sure he'll followup when he reads your posts.
You have some interesting ideas and sounds like some experience too. Thanks for looking us up! I hope some collaboration will eventuate.
Best wishes
Carolyn

4
Average: 4 (1 vote)
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benny

thanks. my aim is to train the youths of garden in computer literacy and avoid beer drinking and smoking which the youths in the area use as recreation. for some time we can even introduce free training but just pay for certification.(the amount of a certificate must be equal to the training fee so no loss.)if only a computer literacy centre can be developed within garden then the village can lessen the number of youths found in bars instead more youths will spend more time using the skill.
--
Siame Benny

0
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Hello Everyone,

Thank you very much for your wonderful contributions.

I totally agree with you Benny on the issue of a computer centre in Garden.
Can you please help me understand the cerfication you are talking about?

I am sure I will have a wonderful weekend going through your wonderful suggestions
and Benny I will get in touch with you as you have given me your contact numbers.

Mulenga

0
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Hello Everyone,

Thank you very much for your wonderful contributions.

I totally agree with you Benny on the issue of a computer centre in Garden.
Can you please help me understand the cerfication you are talking about?

I am sure I will have a wonderful weekend going through your wonderful suggestions
and Benny I will get in touch with you as you have given me your contact numbers.

Mulenga

0
stdClass Object ( [nid] => 105762 [vid] => 105775 [type] => task_discussion [status] => 1 [created] => 1212493016 [changed] => 1217203645 [comment] => 2 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1217203645 [title] => Re: Marketing and advertising [body] => Mulenga, it would be great if you could provide us with a bit of an overview on what the market is like in Garden? I have written down some questions which can help us build up a picture and inform our ideas around marketing' Are there any other internet café's in Garden? Where is the nearest internet café? What are other internet cafes like in Lusaka? What is the intended opening hours of Garden's café? Is there anything that is "special" or different about the new café? Is there anything that differentiates us from our competition? Are the fees competitive? How do other café's market their services? Have you seen any evidence of marketing? Who are your potential customers? Can you please list them? How do people in Garden like to receive their information? Are they likely to read an advertisement in a newspaper OR look at a poster in a Tavern or shop? Do people receive pamphlets in their mail boxes? Any additional info would be great! Carolyn [teaser] => [log] => [format] => 0 [uid] => 12840 [name] => [picture] => [data] => a:7:{s:8:"og_email";s:1:"2";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:0;s:17:"messaging_default";s:4:"mail";s:7:"contact";i:0;s:16:"nodecomment_sort";s:1:"2";s:29:"taxonomy_image_disable_images";i:0;} [path] => village/garden/project/task/discussion/re-marketing-and-advertising-0 [field_embedded_video] => Array ( ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 82784 ) [og_groups_both] => Array ( [82784] => Garden ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 105762 [pid] => 0 [hostname] => 213.84.9.94 [thread] => 02/ [mail] => [homepage] => [comment_target_nid] => 94145 [depth] => 0 )

Mulenga, it would be great if you could provide us with a bit of an overview on what the market is like in Garden? I have written down some questions which can help us build up a picture and inform our ideas around marketing'

Are there any other internet café's in Garden?
Where is the nearest internet café?
What are other internet cafes like in Lusaka?
What is the intended opening hours of Garden's café?
Is there anything that is "special" or different about the new café? Is there anything that differentiates us from our competition?
Are the fees competitive?
How do other café's market their services? Have you seen any evidence of marketing?
Who are your potential customers? Can you please list them?
How do people in Garden like to receive their information? Are they likely to read an advertisement in a newspaper OR look at a poster in a Tavern or shop? Do people receive pamphlets in their mail boxes?

Any additional info would be great!
Carolyn

0
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Hi Carolyn,

Thank you very much for the questions you have raised.
I will be answering them this Friday when I compile more elaborate answers so that the neighbours can get a clear picture.

Mulenga

0
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benny

Hai Mulenga am i stay in garden and if you need any assistance am there for you. the internet cafe will be great if you combine it with other services e.g training of short computer courses which must have a separate room from that of a cafe. your potential customers may start from churches open accounts with members of various churches e.g jehovas witnesses who like research too much, target lodges, schools around the area and surrounding areas and have some promotions for students e.g come in a school uniform and with a new friend then browse for 30 minutes free the next time you come as a group of ten each pupil or student will get 30 minutes free. the same can apply to church groups. introduce various promos and adverts. contact me for more if you can manage I stay in Garden along Pendela road. 0977235421 or 0977659900 are numbers you can use. the second number is off but will be on next week but the first one you can only use it for text messages the ear piece is not ok today. good luck.

--
Siame Benny

0
stdClass Object ( [nid] => 105892 [vid] => 105905 [type] => task_discussion [status] => 1 [created] => 1212753008 [changed] => 1217204256 [comment] => 2 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1217204256 [title] => Re: Marketing and advertising [body] => Hi Everyone, Below are the answers to the questions raised by Carolyn. 1]No we do not have any internet cafes. 2]The nearest cafe is about 15 to 20minutes walk from our place though the speed is not so good and it is quite expensive. 3]Internet cafes here in lusaka offer most services done in business centres,such as secretarial,photocopy,scanning etc. 4]The intended openning hours for our cafe is from 10:00hours to 20:00hours. 5]Yes the prices are very competitive.Our location,the speed of our wireless internet and the long openning hours will give us an edge over our competitors. 6]As regards to marketing of the services most of the depends on word of month by a satisified customer and the putting up of posters.Our potential customers are a group of regular internet users I meet with at the various distant cafes and also the few businesses we have here in Garden.With time our greatest customers will be the youths in our community. 7] Posters will be the most effective way by which people here can receive information. I hope my responses have given us an insight of our community here in Garden. Please feel free to seek answers to any questions you may have as these will give all us a very good feedback on which to build on. a lovely weekend to all of you. :-P Mulenga [teaser] => [log] => [format] => 0 [uid] => 4881 [name] => [picture] => [data] => a:1:{s:8:"sms_user";a:1:{i:0;N;}} [path] => village/garden/project/task/discussion/re-marketing-and-advertising-2 [field_embedded_video] => Array ( ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 82784 ) [og_groups_both] => Array ( [82784] => Garden ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 105892 [pid] => 0 [hostname] => 213.84.9.94 [thread] => 04/ [mail] => [homepage] => [comment_target_nid] => 94145 [depth] => 0 )

Hi Everyone,

Below are the answers to the questions raised by Carolyn.

1]No we do not have any internet cafes.
2]The nearest cafe is about 15 to 20minutes walk from our place though the speed is not so good and it is quite expensive.
3]Internet cafes here in lusaka offer most services done in business centres,such as secretarial,photocopy,scanning etc.
4]The intended openning hours for our cafe is from 10:00hours to 20:00hours.
5]Yes the prices are very competitive.Our location,the speed of our wireless internet and the long openning hours will give us an edge over our competitors.
6]As regards to marketing of the services most of the depends on word of month by a satisified customer and the putting up of posters.Our potential customers are a group of regular internet users I meet with at the various distant cafes and also the few businesses we have here in Garden.With time our greatest customers will be the youths in our community.
7] Posters will be the most effective way by which people here can receive information.
I hope my responses have given us an insight of our community here in Garden.
Please feel free to seek answers to any questions you may have as these will give all us a very good feedback on which to build on.
a lovely weekend to all of you. :-P
Mulenga

0
stdClass Object ( [nid] => 129542 [vid] => 129652 [type] => task_discussion [status] => 1 [created] => 1223247728 [changed] => 1223247731 [comment] => 2 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1223247731 [title] => Re: Marketing and advertising [body] => Mulenga, now that the launch of the cafe is not far away at all I was wondering how you were going to start marketing the cafe? It would be a good idea to start letting people know when it will open and what services will be available at the start. You said in your previous post that Posters would work the best for your community. Can we help you with this in anyway? Do you need help in drafting one one etc? There seem to be a number of Neighbours on Nabuur who have publishing skills. Let us know! Carolyn [teaser] => Mulenga, now that the launch of the cafe is not far away at all I was wondering how you were going to start marketing the cafe? It would be a good idea to start letting people know when it will open and what services will be available at the start. You said in your previous post that Posters would work the best for your community. Can we help you with this in anyway? Do you need help in drafting one one etc? There seem to be a number of Neighbours on Nabuur who have publishing skills. Let us know! Carolyn [log] => [format] => 1 [uid] => 12840 [name] => carolyndv [picture] => [data] => a:7:{s:8:"og_email";s:1:"2";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:0;s:17:"messaging_default";s:4:"mail";s:7:"contact";i:0;s:16:"nodecomment_sort";s:1:"2";s:29:"taxonomy_image_disable_images";i:0;} [path] => village/garden/project/task/discussion/re-marketing-and-advertising-3 [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 82784 ) [og_groups_both] => Array ( [82784] => Garden ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 129542 [pid] => 105892 [hostname] => 58.168.88.151 [thread] => 04.00/ [mail] => [homepage] => [comment_target_nid] => 94145 [depth] => 1 )

Mulenga, now that the launch of the cafe is not far away at all I was wondering how you were going to start marketing the cafe? It would be a good idea to start letting people know when it will open and what services will be available at the start. You said in your previous post that Posters would work the best for your community. Can we help you with this in anyway? Do you need help in drafting one one etc? There seem to be a number of Neighbours on Nabuur who have publishing skills. Let us know!
Carolyn

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stdClass Object ( [nid] => 129561 [vid] => 129672 [type] => task_discussion [status] => 1 [created] => 1223276573 [changed] => 1223276574 [comment] => 2 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1223276574 [title] => Re: Marketing and advertising [body] => Carolyn You are right! Marketing of services is an important aspect of any service. Silvio (2001) defines marketing as, “the design, implementation, and control of programmes calculated to influence the acceptability of ideas and involving consideration of product planning, pricing, communication, distribution, and market research”. The questionnaire that we drafted will show you (Mulenga) what people consider as important and it is good to offer them what they consider important and not what you consider important. Also look at who are your competitors and try to improve on what they are doing. Remember the 4 Ps of marketing, PRODUCT, PRICE, PROMOTION and PLACE. According to Kinnell, (1994:27) marketing is a set of activities aimed at facilitating effective exchanges between the organization and its customers whether the organisation is producing goods or services. In library terms, the product is the services that the library provides. In determining the value (price) of our library services and how well they are likely to satisfy user requirements, it is necessary to consider the degree to which accessing those services for users is both convenient, pleasurable and satisfying. 'Place' is concerned with various methods of transporting and storing goods, and then making them available for the customer. Getting the right product to the right place at the right time involves the distribution system. It includes a range of issues from the languages in which signs are presented, through the level of reading ability necessary to understand library guides and literature, to furnishings and fittings and comfort level. Promotion is the most easily and quickly recognised and understood aspect of marketing but probably in fact the least important. Some librarians believe that if they are promoting, they are marketing yet this is not the case (Hawcroft, 2006). Krieg-Sigman (1995:419)defines promotion as, ‘communication with an attitude’ and recommends the judicious use of promotion, and reminds the reader that there are also times when not to promote is best option.’ David [teaser] => Carolyn [log] => [format] => 1 [uid] => 16645 [name] => David1 [picture] => [data] => a:6:{s:16:"nodecomment_sort";s:1:"1";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:0;s:8:"og_email";s:1:"2";s:17:"messaging_default";s:4:"mail";s:7:"contact";i:0;} [path] => village/garden/project/task/discussion/re-marketing-and-advertising-4 [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 82784 ) [og_groups_both] => Array ( [82784] => Garden ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 129561 [pid] => 129542 [hostname] => 41.182.252.82 [thread] => 04.00.00/ [mail] => [homepage] => [comment_target_nid] => 94145 [depth] => 2 )

Carolyn

You are right! Marketing of services is an important aspect of any service. Silvio (2001) defines marketing as, “the design, implementation, and control of programmes calculated to influence the acceptability of ideas and involving consideration of product planning, pricing, communication, distribution, and market research”. The questionnaire that we drafted will show you (Mulenga) what people consider as important and it is good to offer them what they consider important and not what you consider important. Also look at who are your competitors and try to improve on what they are doing.
Remember the 4 Ps of marketing, PRODUCT, PRICE, PROMOTION and PLACE.

According to Kinnell, (1994:27) marketing is a set of activities aimed at facilitating effective exchanges between the organization and its customers whether the organisation is producing goods or services. In library terms, the product is the services that the library provides. In determining the value (price) of our library services and how well they are likely to satisfy user requirements, it is necessary to consider the degree to which accessing those services for users is both convenient, pleasurable and satisfying. 'Place' is concerned with various methods of transporting and storing goods, and then making them available for the customer. Getting the right product to the right place at the right time involves the distribution system. It includes a range of issues from the languages in which signs are presented, through the level of reading ability necessary to understand library guides and literature, to furnishings and fittings and comfort level.

Promotion is the most easily and quickly recognised and understood aspect of marketing but probably in fact the least important. Some librarians believe that if they are promoting, they are marketing yet this is not the case (Hawcroft, 2006). Krieg-Sigman (1995:419)defines promotion as, ‘communication with an attitude’ and recommends the judicious use of promotion, and reminds the reader that there are also times when not to promote is best option.’

David

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Thank Carolyn and David,
I enjoyed reading your two postings.Help in making posters will be greatly
appreciated and if there is any neighbour ready to help us,please just let
me the type information is needed.As for the services since we are yet to
know if we will be assisted with any equipment such as photo-copier we will
start with the internet,secretarial,card making and selling of mobile phone
talk-time.

Regards,

Mulenga

0
stdClass Object ( [nid] => 130496 [vid] => 130616 [type] => task_discussion [status] => 1 [created] => 1223608920 [changed] => 1223608920 [comment] => 2 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1223608920 [title] => Re: Marketing and advertising & the poster [body] => Hi Mulenga, I can try to see if a Neighbour on another village I work on can put something together for us. A few questions though which require some information from you. Opening times: 10.00-20.00 Address?? where is the cafe located exactly? Are you prepared to put down fees or would you prefer this poster simply to be about the opening of the cafe? Name of the Cafe?? any ideas yet? Is there an other info you would like to include? Would it be easier for you to print off a black and white poster or do you have access to colour printing? This will guide the person who develops this poster. Will A4 size be OK or do you want it to be bigger? Thanks! Carolyn [teaser] => Hi Mulenga, I can try to see if a Neighbour on another village I work on can put something together for us. A few questions though which require some information from you. Opening times: 10.00-20.00 Address?? where is the cafe located exactly? Are you prepared to put down fees or would you prefer this poster simply to be about the opening of the cafe? Name of the Cafe?? any ideas yet? Is there an other info you would like to include? [log] => [format] => 1 [uid] => 12840 [name] => carolyndv [picture] => [data] => a:7:{s:8:"og_email";s:1:"2";s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:0;s:17:"messaging_default";s:4:"mail";s:7:"contact";i:0;s:16:"nodecomment_sort";s:1:"2";s:29:"taxonomy_image_disable_images";i:0;} [path] => village/garden/project/task/discussion/re-marketing-and-advertising-poster [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 82784 ) [og_groups_both] => Array ( [82784] => Garden ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( ) [translation] => Array ( ) [cid] => 130496 [pid] => 129629 [hostname] => 203.10.55.11 [thread] => 04.00.00.00.00/ [mail] => [homepage] => [comment_target_nid] => 94145 [depth] => 4 )

Hi Mulenga,
I can try to see if a Neighbour on another village I work on can put something together for us.
A few questions though which require some information from you.
Opening times: 10.00-20.00
Address?? where is the cafe located exactly?
Are you prepared to put down fees or would you prefer this poster simply to be about the opening of the cafe?
Name of the Cafe?? any ideas yet?
Is there an other info you would like to include?

Would it be easier for you to print off a black and white poster or do you have access to colour printing? This will guide the person who develops this poster. Will A4 size be OK or do you want it to be bigger?

Thanks!
Carolyn

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Hi Carolyn,

Yes the opening hours will be from 10:00hrs to 20:00 Monday to Friday and 08:30 to 19:30 Saturday and Sunday:
As for the location it is near REDCROSS Skills Centre and Mugi Car Park in Garden @ House no.90/09
The cost will be K120 per minute.
We have had a heated debate on the name of the cafe and in the end 'PA MULENGA'Internet & Business Centre was agreed on.
As for the printer,we have managed to purchase a small colour printer and A4 paper is just fine.

All the best this weekend,

Mulenga

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