Create a customer satisfaction survey

Status: Just started
Time needed: 
A week
Step: 
3

The tourism program would like to develop a standardized satisfaction survey that could be used to gauge customer satisfaction for the tourism packages offered. This will help make it easier to tell what things need to be improved on. This will also help us prioritize and justify specific target areas where funding may need to be directed for improvements to infrastructure.

Can you help us develop a survey that can be given to our visitors to help gather appropriate feedback?

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Dear Jennifer

Thank you very much for creating another new task for our village www.sankhuwasabha.com

Tejanath

Khandbaei

0
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I will have a look through my old school stuff. There must be a tourist satisfaction questionnaire somewhere. I will check and see if we can use it as an example. Otherwise I will research how to set up such survey.

I'll get back to you.

Regards,
Jenny

0
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Dear Jenny

I was very much excited to know that you are looking for tourist satisfaction questionnaire.

Thanks for all your help

I am looking forward to hearing from you.

Tejanath

0
stdClass Object ( [nid] => 250322 [vid] => 252283 [type] => task_discussion [status] => 1 [created] => 1257645702 [changed] => 1257645702 [comment] => 0 [promote] => 1 [sticky] => 0 [revision_timestamp] => 1257645702 [title] => Re: Create a customer satisfaction survey [body] => Hi Tejanath; I have found some good examples of surveys used by other tourist organizations and thought that you might be able to adapt them to meet your needs. If you have any trouble accessing the links, please let me know. 1. http://www.exmoor-nationalpark.gov.uk/pilot_survey_questionnaire.pdf This is quite a lengthy survey used by Exmoor National Park in England but would give you a lot of information from your visitors. 2. http://www.gravic.com/remark/business/customer_satisfaction_survey/samples/Tourist%20Bureau%20Survey.pdf This is a very short and basic survey that would give you a quick impression of a visitor's opinion. 3. http://www.snowleopardconservancy.org/pdf/Manang%20Visitor%20survey%20final%20report.pdf This is a report about tourism in Manang, Nepal based on the results of their visitor survey. The survey is included in the appendix, but the report may be interesting to you as well as it does concern the development of Eco-tourism in Nepal. I hope everything is going well with the project. Take care; Cathy. [teaser] => Hi Tejanath; I have found some good examples of surveys used by other tourist organizations and thought that you might be able to adapt them to meet your needs. If you have any trouble accessing the links, please let me know. 1. http://www.exmoor-nationalpark.gov.uk/pilot_survey_questionnaire.pdf This is quite a lengthy survey used by Exmoor National Park in England but would give you a lot of information from your visitors. 2. http://www.gravic.com/remark/business/customer_satisfaction_survey/samples/Tourist%20Bureau%20Survey.pdf [log] => [format] => 1 [uid] => 32854 [name] => Cathy 1251248864 [picture] => [data] => a:15:{s:2:"op";s:18:"Create new account";s:6:"submit";s:18:"Create new account";s:7:"form_id";s:13:"user_register";s:16:"captcha_solution";b:1;s:13:"captcha_token";s:32:"1a998f66201f3036bf019ca1a77d036e";s:14:"validationdata";a:4:{s:7:"form_id";s:13:"user_register";s:10:"preprocess";b:1;s:6:"module";s:9:"recaptcha";s:4:"type";s:9:"reCAPTCHA";}s:7:"contact";i:0;s:16:"privatemsg_allow";i:1;s:28:"privatemsg_setmessage_notify";i:0;s:16:"nodecomment_sort";s:1:"1";s:17:"messaging_default";s:4:"mail";s:8:"options1";s:1:"3";s:4:"mod1";i:1;s:29:"taxonomy_image_disable_images";i:0;s:8:"og_email";s:1:"2";} [path] => village/sankhuwasabha/project/task/discussion/re-create-customer-satisfaction-survey-2 [field_embedded_video] => Array ( [0] => Array ( [embed] => [value] => [provider] => [data] => Array ( ) ) ) [field_external_link] => Array ( [0] => Array ( [url] => [title] => [attributes] => N; ) [1] => Array ( [url] => [title] => [attributes] => N; ) ) [comment_type] => task_discussion [og_groups] => Array ( [0] => 117798 ) [og_groups_both] => Array ( [117798] => Sankhuwasabha ) [og_public] => 1 [tags] => [nodewords] => Array ( ) [trid] => 0 [language] => en [i18n_status] => 0 [taxonomy] => Array ( [1208] => stdClass Object ( [tid] => 1208 [vid] => 7 [name] => internet link [description] => resource of the 'internet link' type [weight] => 0 [language] => en [trid] => 0 ) ) [translation] => Array ( ) [cid] => 250322 [pid] => 0 [hostname] => 70.31.70.130 [thread] => 03/ [mail] => [homepage] => [comment_target_nid] => 246498 [depth] => 0 )

Hi Tejanath;

I have found some good examples of surveys used by other tourist organizations and thought that you might be able to adapt them to meet your needs. If you have any trouble accessing the links, please let me know.

1. http://www.exmoor-nationalpark.gov.uk/pilot_survey_questionnaire.pdf
This is quite a lengthy survey used by Exmoor National Park in England but would give you a lot of information from your visitors.

2. http://www.gravic.com/remark/business/customer_satisfaction_survey/sampl...
This is a very short and basic survey that would give you a quick impression of a visitor's opinion.

3. http://www.snowleopardconservancy.org/pdf/Manang%20Visitor%20survey%20fi...
This is a report about tourism in Manang, Nepal based on the results of their visitor survey. The survey is included in the appendix, but the report may be interesting to you as well as it does concern the development of Eco-tourism in Nepal.

I hope everything is going well with the project.

Take care;

Cathy.

0
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Thanks Cathy for your very good suggestion.

Now I have been studying them.

I have found then very very helpful.

Hope to hear such good advice in the future

Tejanath

Khandbari
Sankhuwasabha

0
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Dear Tejanath,

I started to transform Cathy's survey example of Exmoor into a survey for Sankhuwasabha. I am very busy recently but I hope to finish it mid- January the latest.

I will leave out some questions which i think are not relevant. Also I like to keep the survey to 1 page only, just the most relevant questions. Tourists do not want to fill out a form with many questions.

Do you have any ideas or wishes on include in the survey?

With kind regards
Jenny

0
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Dear Jenny
Thank you very much for your interest to help us to develop a tourist satisfaction survey.
I have also tried to design it. It is in my next computer.

I will upload it so that we can share ideas to one another.

Warm regards

Tejanath

Khandbari
Sankhuwasabha

0
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Okay, that's fine. I'll check it when you've uploaded it.

Jenny

0
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Hello,
I noticed you have a link to a fairly extensive website for your community. Have you considered hosting your survey online so people can respond via internet as another option to the paper version? The survey would have to be easily available on the website,people using the site could take the survey, and you would need access to email addresses of your tourism visitors, or potential visitors if you wanted to inform them that the survey is available online.

There are several free online surveys available-one we have used in the past is called Survey Monkey http://www.surveymonkey.com/ Google "free online survey" for more.

These online tools also come equipped with an analysis of the results-(saves alot of time for you)which give you graphs and charts, individual responses, etc... and are very easy to implement.

I hope this may be helpful for you.

--
Susan

0