Found things that work great?
Found things that don't work as they should?
Found things that could work even better?
Leave your suggestions here!
I agree that I am feeling quite lost and overwhelmed at the moment. It seems that the most simple thing takes up alot of my time trying to work out what to do, such as, it took me 5-10 minutes to work out how to accept a friend invitation; I keep forgetting to add a title to my posts so they bounce back (and this seems so superfluous). I seem to be scrolling alot. My villages still just look a bit of a mess to me. Visually, the previous website showed on one page clearly where the village is currently 'at' in relation to achieving its goals. It is not so visually clear now, and as I know my villages extremely well, I think it would be very difficult for anyone new to my village trying to work out what they can help with. I get this feeling that although everything is there somewhere, the project room has been the site of a very recent wild party. I can't stay on the page too long either because the small type hurts my eyes. I much preferred the large bold and clear type of previous webpage. I am sure I will work this out at some stage but, being not all that technically minded, I'm finding this transition quite difficult, and there is not much in the way of discussion happening in my villages. Will there be a recruitment campaign once all this is tidied up?? scrolling ... scrolling...
To keep comments organized and avoid duplicate messages in various threads, we have moved all the messages posted under 'Find a bug' to this thread, which will now serve for bug reports and feedback.
A number of neighbours have reported about problems with the current chat function in our website. After testing the current chat function, it is proven there are problems, especially in Internet Explorer 6 (and maybe even IE 7). It is agreed it needs to be fixed.
Three options are on the table to provide a solution to the chat room bug. Please see them below and vote for the option you prefer by making your preference known in this thread.
1. Many of the complaints originate from IE users. A solution is to move to Firefox if you experience problems, because the chat function is working without any problems on that browser. Firefox can be downloaded here.
2. The chat function is removed so we can fix it, but realistically (and due to the other priorities) the fix may take a couple of months.
3. To remove the chat function and replace it with new one, but messages will not be archived (meaning you will not be able to see ANY of the previous chats)
Next week, and only after seeing your responses, the end decision will be taken and posted here.
Your votes and questions, please post them here.
I think we cannot realistically expect everyone to switch to Firefox - and people using internet cafes might not even have the possibility to use anything but IE...so I think that's not really an option.
I think so far people were anyways only testing the chat rooms, so I would opt for 3. But that is of course if noone has so far had any super-important discussions going on in their chats...or maybe even those could copy and paste the text into another document/post.
I would agree with Angelika that its not realistic to expect everyone to switch to Firefox. As IE is the most popular around the world, the site needs to work properly in that as well.
It needs to be easily used by everyone. If not, people will get frustrated and walk away, especially as this is the second difficult site upgrade in the last 18 months.
The long-term solution is to make chat work properly, including the save option. I suppose that until that can be done option 3 is the best, providing the screen displays a very obvious message saying that chats will not be saved.
I agree with Angelika about opening posts from My Nabuur, it does not make it easy to track what is going on.
This morning when I tried to access the Nabuur site, I was met with a long series of error messages. I finally was able to find it, but had to log in again. This was the first time since the new site came up that I had been automatically logged out of the site. Much to my distress, it appears that everything has been rolled back to several days ago. None of my feedback posts are showing from earlier this week, none of my settings were saved, posts are missing in my villages...I was in villages I had left just to try to keep better track of what's going on in the villages I facilitate. Thank God for Romina's email earlier in the week that contained a link for how to get back to this group because without it I was not able to find it trying to access it from the website only.
I don't know if this is an isolated incident with the website, or something everyone is experiencing today for some reason, but I really fear that project work is being impacted by the bugs in the current site. Is it possible to put the old site back and move this one back into the background for further testing until these bugs are worked out? If not, I'm not sure what other options we have to keep things going in our villages and not lose people or people's interest in the meantime. I am now fearful to post anything here that is important to a project out of fear that when I come back it will be gone.
edited by Frans on 10 Aug 2008 - 16:00 CET
Something happened Saturday 9 Aug, so bad, I wanted to vanish from this earth.... While I was setting up a new test environment, I lost the whole database. I had only a backup from last Thursday 31st of July. I have restored the database as good as possible. I have tested the site messages of last week, in NABUUR Web-development, and all messages seem to be back
What it means to you all is:
I will make sure the backup procedure will be improved this week, it has the highest priority.
This was the most terrible weekend in my 25 years as an IT professional because during the almost 24 hours I replayed the database instructions, I was not sure it would work.
I want to apologize for any inconveniences to you all.
Sorry to hear you lost the database, and hope you are able to get some or all of it back. Maybe it should get backed up more regularly, especially at the moment while there is so much change going on?
I would support Jennifer - put the old Nabuur website back as soon as possible, test this one PROPERLY, and only put it back online once it has been shown to work.
Nabuur is a great idea, but if it does not have a working website that can be used easily by everyone, it cannot do its job.
I've just changed the comments set up, you can now also set a preference for which order you want to see them in. When your on 'My Nabuur' choose 'edit' and 'Comment preferences' can be chosen and saved.
While I was doing it I've fixed it so all your comments get marked as seen properly when you visit the page; and when you visit a task discussion it should redirect you to the discussion thread - not just show you the comment on its own.
I don't meant to bypass the latest comments, they will be answered very shortly, but I wanted to remind you of the chat function and the proposed options put forth by Frans in his post a few days ago. Please take a minute to read them over (the post is copied below) and indicate which option you'd feel most comfortable with.
Thanks for your cooperation.
(Posted by Frans on July 8th)
Your votes and questions, please post them here.
there are 2 large issues with the chat function:
a) it doesn't work where it appears, and you say this is an Internet Explorer problem...
b) there is a design problem in that I can't click on Fran's online name on my home page, and then simply chat with him (he's online right now).
Going to Firefox might allow the chat function to do what it has been designed to do... but you are then excluding the great majority of web users, which isn't logical.
Try to remember what you need the chat function for, and who you want using it. I, for one, would like to chat with you without having to track down what village/project you are in at that moment...
Wow! I just figured this out! If I click "reply" to a message, the form will post my comment. But, if I start a New Discussion, then it just bounces whatever I wrote! Not a normal bulletin board procedure, where threads are a key issue, but Ok, I guess.
In that case, please eliminate the "Add new Task discussion" button, since it does not work.
This note was originally written yesterday, but the form did not post it (twice = see my previous comment). :-)
On Monday we had a meeting in New York City where we evaluated internet volunteering and what is going on with Nabuur. In it we observed that it was critical to address the target population (the people you want using your website) and their needs. For Nabuur, there seem to be 3 targets:
a) facilitators, some with good technical skills and broadband access;
b) Local Representatives, very few of which have good technical skills and most of which have restricted Internet access;
c) Volunteers, many of which have restricted skills and Internet access.
At this time, Nabuur seems to be targeting people with broadband Internet access and a lot of Internet (html) knowledge.
When designing websites that will be viewed over “land lines” I was taught to “Keep it Simple”. The suggested solution was to have a home page with a few small graphics and the option for the user to view as broadband users vs. phone modem users. At this time, yet a third option is arising, that of web pages designed specifically for viewing over hand-held pc’s (Internet Cell-phones).
When I joined Nabuur, the site was simple, quick loading and it allowed me to quickly post and read messages. The chat function was also straightforward, and I had few problems. For additional web features, each village’s volunteers could create its own website, as many did. Even the mail function was easy to use, though the spammers managed to bother us (though it was less of a headache than what I go through with Yahoo mail)
At this time, though, the site has grown in complexity and it has far too many “bugs”.
My suggestion is to return to simplicity, and to the community values (not tasks) that brought it to the great number of volunteers that signed up in the past.
Since the weekend, I don't appear to be getting notifications of new posts on the My Nabuur screen e.g. I was not notified of posts to this group or to Kayole Soweto village. Don't know if this is a general problem or just me?
I very much support Manuel's and Lynley's comments about keeping things fast and simple. Has there been any feedback from Local Reps?
I do see full task discussion when I select something from My Nabuur, and can save my order preference.
Have already commented on chat options.
I am also not receiving any notification of new messages here. I had actually thought the past few days that everyone disappeared from the site and hadn't seen anyone online or any new posts. I am finding the new sort "by comment" "by date" "by latest post" to be really confusing. Isn't by comment and by latest post the same thing? or wouldn't by date and by latest post be the same thing? I'm finding that I have to click through all three before I can actually see the newest posts, then Im reading backwards. It is really difficult to tell the order of information.
I tried to post links to my facebook for each of my villages-on Facebook it shows www.nabuur.com for each unless you mouse over it where you can see in the web address the name of the village. Shouldn't this default to the village name?
I think honestly if you changed the posting system back to the way it used to be, people would be much less confused by it and conversations would be so much easier to follow. Overall, I can say that there are less problems within the village structure than the overall general pieces of the website. The "My Nabuur" section is what I have always relied on to make sure I wasn't missing anything. I could easily see when new people joined the villages, I could easily see new comments to tasks. Now I can't tell if someone has commented on my post at all because they are posting with a whole new title and I have to look at everything to try to figure things out. I really feel like if you can get the My Nabuur tab sorted out like it used to be and the posting system back in logical order (like it used to be) people will be less confused and then you can get the rest of the bugs worked out. I haven't seen any of the volunteers in any of my villages since the new page came out-my local reps are telling me they are confused too. The pathing through the site is very confusing and needs to be simplified. Like I said, I have gone 3 days believing no one has been saying anything here.
Anyway, I hope this helps. Jennifer
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